Recovery is a workflow, not the moment the EHR returns.

Hospitals should define recovery and reconciliation requirements before an outage. The most effective process assigns accountable owners and makes clear which records must be reviewed, entered, validated and closed.

Five-stage reconciliation plan

1. Confirm restoration: IT confirms that affected systems are ready to resume.
2. Stabilise: Clinical and operational leaders communicate the transition and retain a controlled record of outstanding work.
3. Assign queues: Identify records by department, priority and accountable owner.
4. Review and reconcile: Follow the hospital-approved process for EHR entry, validation and exception handling.
5. Close and learn: Record completion, address gaps and conduct an after-action review.

See the solution overview · Discuss implementation