Planned maintenance
Prepare teams, forms and local access before a scheduled maintenance window begins.
EHR downtime solution for hospitals
Keep hospital care moving during EHR and network downtime.
CodeDark Health is an offline-first hospital downtime solution that helps clinical, operational and revenue teams continue essential work when the EHR, LAN, Wi-Fi or internet is unavailable.
Continuity when systems fail
One operational plan for planned and unplanned downtime
Hospitals can prepare workflows for maintenance windows, server failures, network outages, vendor incidents, ransomware containment and natural disasters. CodeDark is designed to support continuity while the primary system is unavailable—not to replace a hospital’s EHR.
Unplanned outages
Move into a familiar electronic downtime workflow when connectivity or the primary EHR is disrupted.
Cyber incident response
Support operational continuity while security teams contain and investigate an incident.
Recovery readiness
Capture the information and ownership needed for orderly reconciliation after restoration.
Department workflows
Built for the work that cannot pause
Inpatient nursing
Support documentation, rounds, vital signs and shift handoffs with a clear downtime workflow.
Emergency
Maintain intake, care documentation and handoff visibility when time-sensitive decisions continue.
Pharmacy
Support medication-dispensing documentation and controlled-drug workflow requirements defined by your hospital.
Laboratory
Track specimen collection, chain of custody and results workflows with department-defined procedures.
Labour and delivery
Support mother-baby identification and delivery record workflows during system interruptions.
EVS and assets
Coordinate room status, cleaning, isolation workflows and equipment allocation without relying on the primary network.
Billing and revenue cycle
Preserve the details needed for charge capture and downstream reconciliation after an outage.
Local configuration
Configure departmental roles, forms and handoffs to reflect your approved downtime procedures.
How offline operation works
Designed for clear, authorised local operation
Prepare
During implementation, define roles, workflows, local device controls and downtime procedures with the hospital.
Continue work
Authorised users use the configured workflow when primary systems or connectivity are unavailable.
Coordinate
Teams retain an electronic record of the work needed to hand off care and restore normal operations.
Reconcile
When systems return, designated owners review, reconcile and document completion under hospital policy.
Architecture, configuration and recovery requirements vary by environment. The implementation team should validate the deployment design, device controls and downtime procedures with hospital IT, clinical leadership, privacy and security stakeholders.
Electronic alternative to paper downtime
Compare the operational trade-offs
| Consideration | Paper downtime | Configured CodeDark workflow |
|---|---|---|
| Legibility and completeness | Can depend on handwriting and manual review. | Uses configured digital fields and workflow prompts. |
| Audit trail | May require manual collection and reconstruction. | Can support an electronic record of actions and handoffs. |
| Department coordination | Often relies on calls, runners and separate packets. | Supports a shared, department-configured operating approach. |
| Charge capture and reporting | Often needs manual sorting after restoration. | Preserves structured information for the hospital’s reconciliation process. |
| Recovery | Requires locating, interpreting and entering paper records. | Provides a defined starting point for controlled review and reconciliation. |
The appropriate method depends on the hospital’s policies, risk assessment and clinical requirements. CodeDark does not eliminate the need for approved downtime procedures or clinical oversight.
Recovery and reconciliation
Plan the return to normal operations before an outage begins
Confirm restoration
Hospital IT confirms that the EHR, network and relevant workflows are ready to resume.
Assign ownership
Clinical and operational leaders identify the records, departments and queues requiring review.
Reconcile deliberately
Follow the hospital-approved process for entering, validating and closing downtime documentation.
Review the event
Use an after-action review to improve procedures, training and future downtime drills.
Security and privacy
Give security teams a clear review path
CodeDark is designed with administrative and technical safeguards intended to support HIPAA requirements. Deployment and compliance obligations depend on the customer’s use, configuration and contractual arrangements.
Access and devices
Review authentication, role-based permissions and device-authorisation requirements during discovery.
Protection and logging
Review encryption, audit logging, retention and recovery requirements against your security programme.
Contracting
Discuss Business Associate Agreement availability and security questionnaire needs with the CodeDark team.
Review the security architecture overview and data protection approach.
Implementation
Start with your real downtime procedures
Discovery
Map outages, departments, roles, escalation paths and recovery requirements.
Configuration
Configure approved workflows, access roles, device controls and local operating procedures.
Training and drills
Train users and test the process with a structured downtime exercise.
Pilot and rollout
Evaluate the pilot, address findings and plan rollout with accountable owners.
Frequently asked questions
Questions hospital leaders ask
What is an EHR downtime solution?
It is a set of tools and procedures that supports continued operations when a hospital’s primary electronic health record or its connectivity is unavailable.
Does CodeDark replace our EHR?
No. CodeDark is positioned as a downtime-continuity workflow. It is not represented as a replacement for the hospital’s primary EHR.
Can it support planned and unplanned downtime?
Yes. The intended operating model covers planned maintenance and unexpected interruptions, subject to the hospital’s configured procedures.
What departments can use it?
Configured workflows can support inpatient, emergency, pharmacy, laboratory, labour and delivery, EVS, billing and asset-management teams.
How does recovery work?
After restoration, designated hospital owners review and reconcile downtime documentation under the hospital’s approved process.
Is CodeDark integrated with Epic, Oracle Health or MEDITECH?
Do not assume an integration. Discuss current, verified functionality and any future roadmap separately during a technical review.
How is access controlled?
Access, role permissions and device controls should be reviewed and configured with the hospital during implementation.
Is a Business Associate Agreement available?
Please ask the CodeDark team about BAA availability and the appropriate contracting process for your use case.
Can we run a downtime drill before rollout?
Yes. A drill is a core way to test workflows, clarify ownership and improve readiness before a live event.
How long does implementation take?
Timing depends on scope, departments, configuration, training, security review and the hospital’s pilot plan.
What evidence should we request?
Ask for deployment documentation, workflow demonstrations, security-review materials and verified outcomes relevant to your environment.
Prepare for the downtime your hospital cannot schedule.
Schedule a readiness conversation focused on your departments, procedures and recovery requirements.